RETURNING AN ITEM
BRAND NEW UNOPENED ITEMS
FreeShippingAllOrders.com offers free returns for brand new unopened items returned in original condition with the original packaging intact within 30 days of the date you received your order. This policy applies only to items that we ship (as opposed to direct from supplier shipments). Please contact us by email at email@example.com to initiate a return. We refund to the form of payment originally used to make the purchase. We do not charge a restocking fee. FreeShippingAllOrders.com processes refunds within three business days after a product is received back. There may be additional time for your payment processor to apply to your account.
We will supply a return label for all returns that we have authorized. We do not reimburse for return shipping for returns that have not been authorized by us in advance.
BROKEN, DEFECTIVE OR INCORRECT ITEMS
If an item is defective or broken or we shipped you an incorrect item, we will replace it or offer you a credit. If we need the item back, we will pay for the return shipping. PLEASE DO NOT RETURN ANY DEFECTIVE ITEM AT YOUR OWN EXPENSE WITHOUT OBTAINING AN RA NUMBER FROM US FIRST. WE DO NOT REFUND RETURN SHIPPING UNLESS AUTHORIZED IN ADVANCE.
Please make sure to pack the items well so they do not break in transit. We are not responsible for items broken in return transit and will only issue refunds for items that arrive to us in new condition. Please also keep in mind that broken items may also ruin items that are not broken by spilling wax or broken glass on them.
We only accept returns for purchases made from FreeShippingAllOrders.com, so we will need the order number or the purchaser's name to verify products were purchased from us and to refund the appropriate credit card. Please enclose this information in the box. We do not make "exchanges." If you would like to return an item and receive a different item, you may return the item and place a new order for the item you would like to purchase.
ITEMS SHIPPED DIRECTLY FROM SUPPLIERS
These items may have a different return policy. Where applicable, the policy is listed on a "Return Policy" tab on the item's description page. These items are marked on their respective item pages as:
THIS ITEM IS SHIPPED DIRECTLY FROM THE SUPPLIER. - IT MAY TAKE LONGER TO SHIP AND MAY ARRIVE SEPARATELY FROM OTHER ITEMS ON AN ORDER.